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A
challenging position within an organization, utilizing the supervisory
skills, customer service and
knowledge acquired in previous work experiences with the opportunity for
advancement.
Energetic,
enthusiastic, team-oriented, hardworking, and dependable person with over
twenty years of well-diversified, practical and versatile experience.
Excellent customer service and problem solving skills with the
ability to work independently.
Program Coordinator
Responsible for
planning and coordination of administrative and fiscal activities relating
to graduate and undergraduate studies programs with supervisory abilities.
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Hiring
Manager for the department.
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Responsible
for paperwork involved in ensuring that incoming international graduate
assistants, faculty, and post docs obtain proper visa certification.
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Process PCR’s
associated with quarterly appointments of Graduate and Research
Assistants, Post Doctoral Fellows, Adjunct and Tenure Faculty, student
workers, and Visiting Scholars using UCFlex
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Prepare and
reconcile the UGS tuition awards and Graduate Assistantship budgets.
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Process UGS
awards and E-160’s (tuition awards) in UniverSis.
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Maintain
graduate student databases and files
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Process
course orders for graduate and undergraduate courses for academic quarters
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Monitoring of
graduate student registration, academic progress and certification for
graduation
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Supervisor of
the temporary office assistant
Administrative Support Specialist
Responsible for
planning and coordination of administrative and fiscal activities relating
to graduate and undergraduate studies programs with supervisory abilities.
§
Process UGS
awards and E-160’s in UniverSis
§
Kronos
timekeeper for the department
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Assist with
the preparation and reconciliation of the UGS and GA budgets
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Maintain
graduate student databases and files
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Process
course orders for graduate and undergraduate courses for academic quarters
§
Monitoring of
graduate student registration, academic progress and certification for
graduation
§
Process PCR’s
associated with quarterly appointments of GA’s and Student Lecturers
using UCFlex
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Maintain
graduate applications through the review process and issue award letters to
accepted students
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Supervisor of
the Public Inquiries Assistant
A Taste of Class
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Part-time Caterer
·
Organized various catering functions, which
included food preparations, set-ups, serving, and breakdown.
·
Acquired and supervised servers for sit-down
dinners for various catering function
Responsible for minor plaster repair and painting of interior and
exterior surfaces.
Retirement Plan Services Specialist
Responsible for
processing transactions and daily record keeping and reconciliation on 25-30
company retirement plans.
§
Worked with
the Relationships Manager, who had direct contact with the company Plan
Administrators, to process 401K loans, withdrawals, fund exchanges, future
contribution changes etc., on participant accounts
§
Posted 401K
and profit sharing contributions on a company level to employee individual
accounts.
§
Responsible
for processing quarterly and end of year statements for individual employee
accounts as well as the company plan as a whole.
Responsible for
providing extraordinary customer service to defined contribution
participants which includes providing information and processing
transactions as it relates to company sponsored retirement plans.
Member of Quality Counts Team for providing excellent customer
service.
·
Provide
account information to participants and process transactions on account in a
consistent and timely manner.
·
Process stock
and mutual funds trades, deferral updates and future investment changes for
participants.
·
Process
loans, withdrawals and roll-overs for participants acquiring the knowledge
of taxation and processes involved.
·
Communicate
plan specific information to participants using all resources available.
·
Provide
general information to participants to enhance their ability to make their
investment decisions.
·
Provide stock
and mutual fund quotes.
·
Work with
5500 Tax Team in providing plan year end reports to plan administrators
and/or auditors for the company retirement plans.
Banquet Server
Responsible for serving
guests at various food functions at the hotel which included meetings,
conventions and receptions.
Elected as a member of the Monthly Distinguished Service Team numerous
times. Nominated for the
Employee of the Year several times.
Received award for outstanding customer service.
·
Served as
headwaiter for various political leaders, CEO’s of corporations and
prominent sports personalities.
·
Bartended at
various hotels functions.
·
Served as
Banquet Captain, supervised servers, acquired proper equipment, and
coordinated the timeliness of meals.
·
Managed the
daily operations of a grocery store.
·
Prepared
employees work schedules.
·
Verified
daily cash sales and balanced cash drawers daily.
·
Developed and
utilized a series of Lotus 1-2-3 spreadsheets to replace a manual accounting
system
·
Prepared
various tax forms associated with the business.
·
Operated with
an
Finance
2004 – present
Business Management
1984-1987
Microsoft Outlook Mail System
Windows
Microsoft Excel
Window Based Applicaiton
Microsoft Word
UniverSis
Kronos Time Keeping
UCFlex
Furnished upon request.