UNIVERSITY OF CINCINNATI - CLERMONT
COURSE SYLLABUS AND SCHEDULE OUTLINE FOR

QUALITY MANAGEMENT NUMERICAL TOOLS (34-MGMT-264-001)
WINTER QUARTER 2006
Th 2:30P – 5:10P
EDUCATIONAL SERVICES BUILDING ROOM 125

 

Instructor Information

Instructor: Dr. Jeff Bauer, Associate Professor of Management and Marketing

Office:              Snyder Building 272C

Phone:              Office:  732-5257   24-HR Voicemail

                        Fax:  732-5304
                        Division Office:  732-5255

                        Home:  753-9081

E-Mail:             Jeff.Bauer@UC.Edu

Website:           http://www.ucclermont.edu/~bauerj      

Office Hours:    T/Th 9:00A – 9:30A, T 12:15P – 2:00P, Th 5:15P – 6:30P.  Other times by appointment.


Text Information

The Quality Toolbox, Tague, Nancy, R., 2nd Edition, 2005.  ISBN:  0-87389-639-4.


Course Description

Presentation and application of the numerical tools used by teams in the quality management problem-solving process.

Course Objective

To develop a working knowledge of the statistical/numerical quality tools in total quality management problem solving teams.


Course Requirements

Reading Assignments: The student is expected to read all assignments prior to the class in which they will be discussed. He/she should be ready to participate in class discussions and activities.

Class Participation:  Students are expected to attend and be prepared for class and to actively participate in class discussions and group projects.

Grading:  Grades will be determined by the percentage of total points earned through homework assignments, in-class group exercises, and quizzes on the statistical/numerical quality tools.

GENERAL COURSE POLICIES

 

Attendance and Make-Up Work

Attendance is a requirement of the course.  If for some reason you cannot attend a class, please let me know by using one of the phone numbers (or other means) listed above.

Assignments

Any assignments are due at the beginning of the class period as indicated on the Course Schedule.  Late assignments will be reduced at least one letter grade per class day at the discretion of the instructor.

Cell Phones, Pagers, etc.

Consider this class to be a call-free, beep-free, vibrate mode-free zone of silence.

Make-Up Exams

Make-up exams will be given at the discretion of the instructor.  The student must notify the instructor of the absence before the exam begins. If proper notification is given, a make-up exam will be administered which may be significantly more challenging than the examination given on the scheduled date.

Cheating and Plagiarism

The policy as stated in the University of Cincinnati Student Handbook will be strictly enforced.  A copy of the Student Handbook is available in the Student Development Office.

Withdrawals

The current withdrawal policy of Clermont College will apply.  The withdrawal policy for this term is available in the Registration Office.

 

ADA

Students with Disabilities:  The policy of the University of Cincinnati Clermont College requires students to self-identify and provide proper documentation to the Academic Director of Disability Services, Student Services Building for appropriate academic assistance.

 

Grading Scale

The following plus/minus grading system will apply:

92 - 100% = A     91 -  89% = A-     88 -  87% = B+     86 -  82% = B     81 - 79% = B-
78 – 77% = C+    76 – 72% = C       71 –  69% = C-     68 – 67% = D+   66 – 62% = D
61 – 59% = D -   58% and Under = F

Note:  The course schedule and procedures are tentative and subject to change depending upon the progress of the class.

 

COURSE SCHEDULE OUTLINE – QUALITY MANAGEMENT NUMERICAL TOOLS


Assignment points will be given at the completion of each tool.  Quizzes will be given periodically after announcement.  The final quiz will be given on the assigned exam day.

Tools will be completed in the following order:

1.      Check Sheet

2.      Pareto Chart

3.      Histogram

4.      Run Chart

5.      Scatter Diagram

6.      Box Plot

7.      Stratification

8.      Operational Definitions (Reading Only)

9.      Survey

10.  Komogorov-Smirnov Test for Normality

11.  Control Charts

12.  Process Capability

13.  Activity Chart

14.  Arrow Diagram

15.  Decision Matrix

16.  Importance – Performance Analysis

17.  Performance Index

 

The Final Exam will be Thursday, March 16th from 10:30A – 12:30P.  A study guide will be provided that details the composition of the exam.