COURSE SYLLABUS AND SCHEDULE OUTLINE FOR
QUALITY
MANAGEMENT THEORY AND STRUCTURE (34-MGMT-261-851)
SUMMER QUARTER
2003
T, Th 12:00P
2:40P
EDUCATIONAL SERVICES BUILDING ROOM 160
Office Hours: Summer
Office Hours available by Appointment
Required Text(s)
Instructor-provided
packet
An
introduction to the philosophical foundations of quality management and the
organizational structure and design necessary for implementation.
1. Define the concept of Total
Quality Management (TQM).
2. Discuss the differences
between TQM and traditional management theories.
3. Understand the implications
TQM has on the organization, its culture, its employees, and its customers.
4. Examine the leadership role
in a TQM environment.
5. Outline the new operational
hierarchy in a TQM organization and the roles that support such a structure.
6. Relate the concepts of
ethics, empowerment, decision making and continuous improvement to a TQM
implementation.
7. Explain benchmarking,
Quality Function Deployment, Just-In-Time Manufacturing, and Concurrent
Engineering, and how they relate to the goals of Total Quality Management.
Quizzes: There will be a total of eight (8) quizzes
during the quarter. There will be five
(5) quizzes on the material in the instructor provided packet and three (3)
quizzes based on the readings. The
lowest packet quiz score will be dropped.
Quiz formats will be true-false and multiple choice. The quiz schedule will be determined by the
progress of the class. More detailed
information regarding the quizzes will be provided during the term.
Grading:
The
final grade will be determined as follows:
Packet
quizzes 4 @ 25 points each
.. 100
points
Total Points 160 points
The
numerical average will be calculated by dividing total points by 1.6
Attendance is a requirement
of the course. If for some reason you cannot
attend a class, please let me know by using one of the phone numbers (or other
means) listed above.
Any
assignments are due at the beginning of the class period as indicated on the
Course Schedule. Late assignments
will be reduced at least one letter
grade per class day at the discretion of the instructor. Assignments will not be accepted one week after the due date has passed.
Consider this class to be a call-free,
beep-free, vibrate mode-free zone of silence.
Make-up exams will be given
at the discretion of the instructor. The
student must notify the
instructor of the absence before
the exam begins. If proper notification is given, a make-up exam will be
administered which may be significantly more challenging than the examination
given on the scheduled date.
The policy as stated in the
The current withdrawal policy
of
Students with
Disabilities: The policy of the
University of Cincinnati Clermont College requires students to self-identify
and provide proper documentation to the Director of the
The following plus/minus grading system will apply:
92 - 100% = A 91 -
89% = A- 88 - 87% = B+
86 - 82% = B 81 - 79% = B-
78 77% = C+ 76 72% = C 71
69% = C- 68 67% = D+ 66 62% = D
61 59% = D - 58% and Under = F
·
Quizzes will be announced
and given during the quarter (based on class progress).
Class 1 Part 1 What is Total Quality
Management?
07/29 Reading 1 Exploring Concepts Underlying TQM
Class 2 Part 2 Contributors
to Total Quality Management
07/31 Reading 7 The Quality Trilogy
Class 3 Part 3 Quality Management History
08/05 Reading 5 Total Quality Control
Class 4 Part 4 A
Total Quality Organization
08/07 Reading 4 Building Learning Organizations
Class 5 Part 5 Traditional
Management versus Deming Leadership
08/12 Reading 6 On Some Statistical Aids Toward
Economic Production
Class 6 Part 6 Customer
Focus
08/14 Reading 21 Leading the Organization to
Perfection
Class 7 Part 7 Quality
Teams
08/19 Part 8 Continuous Improvement
Class 8 Part 9 Variation
and Process Control and Capability
08/21 Part 10 Costs of Quality
Reading 36 Implementing
TQM with Self-Directed Work Teams
Class 9 Part 11 Applications
of Total Quality Management
08/26 Part 12 Quality
in Service
08/28