COURSE SYLLABUS AND SCHEDULE OUTLINE FOR
QUALITY
MANAGEMENT THEORY AND STRUCTURE (34-MGMT-261-001)
SPRING QUARTER
2005
T, Th 11:00A
12:15P
EDUCATIONAL SERVICES BUILDING ROOM 115
Instructor: Dr. Jeff Bauer, Associate Professor of Management
and Marketing
Office:
Phone: Office: 732-5257
24-HR Voicemail
Fax: 732-5304
Home: 753-9081
E-Mail: Jeff.Bauer@UC.Edu
Website: http://www.ucclermont.edu/~bauerj
Office
Hours: MWF 10:50A 11:20A, T 9:00A 9:30A, 12:15P
1:45P, Th 9:00A 9:30A. Other times by appointment.
Required Text(s)
Instructor-provided
packet
Strategies for Quality Improvement, 2nd Edition, Costin,
1999, Dryden Press/SouthWest,
ISBN: 0-03-024611-3
An
introduction to the philosophical foundations of quality management and the
organizational structure and design necessary for implementation.
1. Define the concept of Total
Quality Management (TQM).
2. Discuss the differences
between TQM and traditional management theories.
3. Understand the implications
TQM has on the organization, its culture, its employees, and its customers.
4. Examine the leadership role
in a TQM environment.
5. Outline the new operational
hierarchy in a TQM organization and the roles that support such a structure.
6. Relate the concepts of
ethics, empowerment, decision making and continuous improvement to a TQM
implementation.
7. Explain benchmarking,
Quality Function Deployment, Just-In-Time Manufacturing, and Concurrent
Engineering, and how they relate to the goals of Total Quality Management.
In-Class
Projects: Eight (8) in-class projects will be assigned
during the quarter based on the materials in the text and handout. Attendance is necessary to successfully
complete these projects. Details will be
provided during the term.
Quizzes: There will be a total of eight (8) quizzes
during the quarter. There will be five
(5) quizzes on the material in the instructor provided packet and three (3)
quizzes based on the readings. The
lowest packet quiz score will be dropped.
Quiz formats will be true-false and multiple choice. The quiz schedule will be determined by the
progress of the class. More detailed
information regarding the quizzes will be provided during the term.
Grading:
The
final grade will be determined as follows:
In-class
projects 8 @ 5 points each
. 40 points
Packet
quizzes 4 @ 25 points each
.. 100
points
Total Points 200 points
The
numerical average will be calculated by dividing total points by 2.
Attendance
is a requirement of the course. If for
some reason you cannot attend a class, please let me know by using one of the
phone numbers (or other means) listed above.
Any assignments are due at the beginning of the
class period as indicated on the Course Schedule. Late assignments will be reduced at least one letter grade per class day at
the discretion of the instructor.
Assignments will not be
accepted one week after the due date has passed.
Consider
this class to be a call-free, beep-free, vibrate mode-free zone of silence. Repeated beeping offenses may result in a
reduction of points for the course.
Make-up
exams will be given at the discretion of the instructor. The student must notify the instructor of the absence before the exam begins. If
proper notification is given, a make-up exam will be administered which may be
significantly more challenging than the examination given on the scheduled
date.
The
policy as stated in the
The
current withdrawal policy of
Students
with Disabilities: The policy of the
University of Cincinnati Clermont College requires students to self-identify
and provide proper documentation to the Academic Director of Disability Services,
The following plus/minus
grading system will apply:
92 - 100% =
A 91 - 89% = A-
88 - 87% = B+ 86 -
82% = B 81 - 79% = B-
78 77% =
C+ 76 72% = C 71
69% = C- 68 67% = D+ 66 62% = D
61 59% = D
- 58% and Under = F
Note: The course schedule and procedures are tentative and subject to change depending upon the progress of the class.
·
Quizzes and In-Class
Projects will be announced and given during the quarter (based on class
progress).
Week 1 Part 1 What is Total Quality
Management?
03/29
Week 2 Part 2 Contributors
to Total Quality Management
04/05 Reading 1 Exploring Concepts Underlying TQM
Reading 7 The Quality Trilogy
Week 3 Part 3 Quality Management History
04/12 Reading 2 History and Evolution of the
Quality Movement
Reading 5 Total
Quality Control
Week 4 Part 4 A
Total Quality Organization
04/19 Reading 4 Building Learning Organizations
Week 5 Part 5 Traditional
Management versus Deming Leadership
04/26 Reading 24 Hoshin Planning: A Planning System for Implementing Total
Quality Management
Week 6 Part 6 Customer
Focus
05/03
Week 7 Part 7 Quality
Teams
05/10 Reading 21 Leading the Organization to
Perfection
Week 8 Part 8 Continuous Improvement
05/17 Part 9 Variation and Process
Control and Capability
Week 9 Part
10 Costs of Quality
05/24
05/31 Part 12 Quality in Service