UNIVERSITY OF CINCINNATI – CLERMONT

COURSE SYLLABUS AND SCHEDULE OUTLINE FOR

 

QUALITY MANAGEMENT THEORY AND STRUCTURE (34-MGMT-261-001)

SPRING QUARTER 2004

T, Th 11:00A – 12:15P

EDUCATIONAL SERVICES BUILDING ROOM 145

 

 

Instructor Information

 

Instructor:         Dr. Jeff Bauer, Assistant Professor of Management and Marketing

Office:              Snyder Building 272C

Phone:              Office:  732-5257   24-HR Voicemail

                        Fax:  732-5304

                        Faculty Secretary:  732-5255

                        Home:  753-9081

E-Mail: Jeff.Bauer@UC.Edu

Website:           http://www.ucclermont.edu/~bauerj

Office Hours:    T, Th 8:45a – 9:30a, T 12:30p – 1:30p, Th 5:10p – 6:10p, other times by appointment

 

Required Text(s)

 

Instructor-provided packet

Strategies for Quality Improvement, 2nd Edition, Costin, 1999, Dryden Press/SouthWest,

ISBN:  0-03-024611-3

 

Course Description

 

An introduction to the philosophical foundations of quality management and the organizational structure and design necessary for implementation.

 

Learning Objectives

 

1.      Define the concept of Total Quality Management (TQM).

2.      Discuss the differences between TQM and traditional management theories.

3.      Understand the implications TQM has on the organization, its culture, its employees, and its customers.

4.      Examine the leadership role in a TQM environment.

5.      Outline the new operational hierarchy in a TQM organization and the roles that support such a structure.

6.      Relate the concepts of ethics, empowerment, decision making and continuous improvement to a TQM implementation.

7.      Explain benchmarking, Quality Function Deployment, Just-In-Time Manufacturing, and Concurrent Engineering, and how they relate to the goals of Total Quality Management.

 

 

Course Requirements

 

Reading Assignments:  The student is expected to read all assignments prior to the class in which they will be discussed.  He/she should be ready to participate in class discussions and activities.

 

In-Class Projects:  Eight (8) in-class projects will be assigned during the quarter based on the materials in the text and handout.  Attendance is necessary to successfully complete these projects.  Details will be provided during the term.

 

Quizzes:  There will be a total of eight (8) quizzes during the quarter.  There will be five (5) quizzes on the material in the instructor provided packet and three (3) quizzes based on the readings.  The lowest packet quiz score will be dropped.  Quiz formats will be true-false and multiple choice.  The quiz schedule will be determined by the progress of the class.  More detailed information regarding the quizzes will be provided during the term.

 

Grading:

 

The final grade will be determined as follows:

 

In-class projects 8 @ 5 points each…………….           40 points

Readings quizzes 3 @ 20 points each…………..            60 points

Packet quizzes 4 @ 25 points each……………..         100 points

 

                                    Total Points                              200 points

 

 

The numerical average will be calculated by dividing total points by 2.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

GENERAL COURSE POLICIES

 

Attendance and Make-Up Work

 

Attendance is a requirement of the course.  If for some reason you cannot attend a class, please let me know by using one of the phone numbers (or other means) listed above.

                                                                                                        

Assignments

 

Any assignments are due at the beginning of the class period as indicated on the Course Schedule.  Late assignments will be reduced at least one letter grade per class day at the discretion of the instructor.  Assignments will not be accepted one week after the due date has passed.

 

Cell Phones, Pagers, etc.

 

Consider this class to be a call-free, beep-free, vibrate mode-free zone of silence.  Repeated beeping offenses may result in a reduction of points for the course.

 

Make-Up Exams

 

Make-up exams will be given at the discretion of the instructor.  The student must notify the instructor of the absence before the exam begins. If proper notification is given, a make-up exam will be administered which may be significantly more challenging than the examination given on the scheduled date.

 

Cheating and Plagiarism

 

The policy as stated in the University of Cincinnati Student Handbook will be strictly enforced.  A copy of the Student Handbook is available in the Student Development Office.

 

Withdrawals

 

The current withdrawal policy of Clermont College will apply.  The withdrawal policy for this term is available in the Registration Office.

 

ADA

 

Students with Disabilities:  The policy of the University of Cincinnati Clermont College requires students to self-identify and provide proper documentation to the Academic Director of Disability Services, Student Services Building for appropriate academic assistance.

 

Grading Scale

 

The following plus/minus grading system will apply:

 

92 - 100% = A     91 -  89% = A-     88 -  87% = B+     86 -  82% = B     81 - 79% = B-

78 – 77% = C+    76 – 72% = C       71 –  69% = C-     68 – 67% = D+   66 – 62% = D

 

61 – 59% = D -   58% and Under = F

 

Note:  The course schedule and procedures are tentative and subject to change depending upon the progress of the class.

 

·         Quizzes and In-Class Projects will be announced and given during the quarter (based on class progress).

 

 

Week 1    Part 1                      What is Total Quality Management?

03/30       

 

Week 2    Part 2                      Contributors to Total Quality Management

04/06        Reading 1               Exploring Concepts Underlying TQM

                 Reading 7               The Quality Trilogy

                

Week 3    Part 3                      Quality Management History

04/13        Reading 2               History and Evolution of the Quality Movement
                 Reading 5               Total Quality Control

 

Week 4    Part 4                      A Total Quality Organization

04/20        Reading 4               Building Learning Organizations

                

Week 5    Part 5                      Traditional Management versus Deming Leadership

04/27        Reading 24             Hoshin Planning:  A Planning System for Implementing Total Quality Management

 

Week 6    Part 6                      Customer Focus
05/04        Reading 6               On Some Statistical Aids Toward Economic Production
                 Reading 35             There’s Three Kinds of Teams

                

 

Week 7    Part 7                      Quality Teams

05/11        Reading 21             Leading the Organization to Perfection 

 

Week 8    Part 8                      Continuous Improvement

05/18        Part 9                      Variation and Process Control and Capability

                 Reading 30             Becoming Customer Oriented

Week 9    Part 10                    Costs of Quality

05/25        Reading 36             Implementing TQM with Self-Directed Work Teams

                

 

Week 10  Part 11                    Applications of Total Quality Management

06/01        Part 12                    Quality in Service

                

 

Week 11                                 Final Quizzes  - Tuesday, June 8th from 2:15pm – 4:15pm